IPU New Zealand prides itself on providing a high standard of individual support to every student. As an international educational institute we recognise students as individuals and offer personalised support at all times.


We have a strong, multicultural Student Support team who will assist you in your arrival in Palmerston North, help you to settle in to life at IPU New Zealand, and continue supporting you throughout your studies. The team ensure your student life is enjoyable and fulfilling.


We support you from the day of you arrive, to the day you graduate. We try our best to make your time studying at IPU New Zealand fulfilling and worthwhile. IPU New Zealand's smaller size makes it possible for us to provide individual support to each student.


To prepare for your studies at IPU New Zealand, you are invited to take part in Orientation before the Semester/Term starts. You'll get to know IPU New Zealand staff members and to meet new friends. You are also introduced to Palmerston North city, where you'll spend your years of studying.

For prospective students (both domestic and international), we run events including Study Tours and Open Campus Tours. For details, please contact: 



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At IPU New Zealand, academic support is offered to students at all levels who would like some extra help with their studies. Students can schedule individual sessions with the Academic Learning Support staff and also attend workshops offered during the year.

The Academic Learning Support staff can help students with:

- time management and study skills

- understanding and planning assignments

- feedback on draft assignments

- academic writing

- giving presentations.


For more details, please contact Academic Learning Support: please contact:


At IPU New Zealand we are committed to providing students with a quality career development programme that connects the relevance of study to work and prepares students for today’s world . Our services include, career planning and finding employment support.

Our Careers Centre is located in the Library. Drop-in sessions are available or you can email to make an appointment, or with any queries you may have.



Student Support Staff and Hall Leaders, selected from senior students, are available to provide support in your on-campus living. We are here to ensure your IPU New Zealand life is safe and comfortable.


Staff at the Reception in the Administration Centre help you with receiving mail, and organising insurance, while Academic Registry staff provide assistance in obtaining academic transcripts and other official documents.



IPU New Zealand is located in a quiet and safe suburb in the residential area of Aokautere, Palmerston North. Security guards are available on campus every night to ensure student and staff safety. To contact our after-hours security staff, ring 0800 355 050.



Students have a 24/7 phone number to contact IPU New Zealand Student Support staff (0800 367 472).


The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021

At IPU New Zealand, we take the pastoral care of students seriously and make provisions to ensure the comfort, safety and well being of all students.  As we enrol both domestic and international students, IPU New Zealand is required to be a signatory of the The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021.  It is mandatory for all education providers in New Zealand that enrol international students. The New Zealand Qualifications Authority (NZQA) is the administrator of the Code. 

The Code provides a framework for service delivery by educational providers and their agents to international students.

The Code sets out the minimum standards of advice and care that are expected of educational providers with respect to international students.  The Code applies to pastoral care and provision of information only, and not to academic standards.

IPU New Zealand's commitment to the Pastoral Code applies to every student enrolled with us, both domestic and international.


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Through our dedicated Student Support team, we regularly evaluating our systems and procedures to ensure we are delivering the best service possible to our students. This includes talking and listening to students and staff ensuring we have information that is relevant to them and to IPU New Zealand.

Copies of the Code are available by clicking on the logo shown below.

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Copies of other relevant NZQA flyers available on the links below:

pdf Download the Know the Code flyer for all tertiary learners (0.43MB)

pdf Download the Tertiary Education Disputes... (0.59MB)

pdf Download the iStudent Complaints flyer for... (2.38MB)


There are also a selection of NZQA videos available here