MY IPU NEW ZEALAND

DOWNLOADS AND LINKS

STUDENTS AND GRADUATES

 

HIGH SCHOOL STUDENTS

 

USEFUL WEBSITES

STUDENT VISA APPLICATION

Students who are applying for a student visa through IPU New Zealand are required to fill out the following documents. IPU New Zealand will apply on your behalf. Please submit the documents one month before your visa expires.

 

INTERNATIONAL STUDENT INSURANCE

(New students only)

 

GRADUATION INFORMATION

See the graduation page for details and forms

COMPLAINTS PROCESS

COMPLAINTS AND APPEALS RELATING TO DISPUTES OF REGULATIONS, ACADEMIC POLICY OR VIOLATION OF HUMAN RIGHTS OR PRIVACY

The Institute supports the right of students to have access to a system of due process for complaints in matters of dispute of regulations, academic policy or violations of human rights or privacy. The basis of a complaint must be solely on the interpretation or implementation with respect to the individual, and not on the right or authority of IPU New Zealand to establish or to enforce such regulations or policies.

Any student who submits a formal complaint will have the right to a formal review by the Institute. Upon submission, the Institute may set a review body comprised of impartial staff appointed under terms of the procedure to hear the issue raised, and to develop and present its findings in the form of a proposed resolution with regard to the issue raised.

• Any student can submit a formal complaint in writing regarding interpretation or implementation of college regulations, academic policy or violations of human rights or privacy with respect to the individual for formal review by the Institute. This must be submitted to the President.

• Upon receipt of a formal written complaint, the President shall refer the complaint to an appropriate body (e.g. Academic Board, Admission and Scholarship Committee, or Committee on Student Conduct, or an ad hoc review body).

• The appropriate body to which the complaint is referred will hear the issue raised, and develop and present its finding to the complainant in the form of a proposed resolution with regard to the issue raised.

 

If the complainant does not accept the terms of resolution of the review, or if the complaint is made regarding a decision by a review body mentioned above, he/she may make a formal appeal of these findings to the President. He/she must present new and substantive evidence that for good reason had not been earlier presented to the Committee on Student Conduct initially reviewing the issue.

A Special Committee consisting of the President, Director of College and Corporate Administration, one representative from the academic staff, one representative from the administrative staff and the President of the Student Association shall hear the appeal. Their findings will be conveyed to the review body and to the complainant. If a complainant is still unsatisfied he/she may refer the complaint to NZQA or the iStudent Complaints.

The New Zealand Qualifications Authority (NZQA) has a process for complaints about providers. People who have a complaint about a NZQA registered provider are advised in the first instance, to raise the matter with the provider’s management (IPU New Zealand). If the matter is not resolved satisfactorily, they may approach the Authority.

The NZQA can be contacted at: The Complaints Officer Approvals, Accreditation and Audit (AAA)
New Zealand Qualifications Authority PO Box 160 Wellington Alternatively: Phone 0800 QA HELP (0800 724357)

The iStudent Complaints is an independent body established to deal with complaints from international students about pastoral care, aspects of advice and services received from their educational provider or the provider’s agents.

The iStudent Complaints enforces the standards in the Code of Practice 2016.

COMPLAINTS PROCESS

IPU New Zealand supports the right of students to have access to a system of due process for complaints in matters of dispute of regulations, academic policy or violations of human rights or privacy.  The basis of a complaint must be solely on the interpretation or implementation with respect to the individual, and not on the right or authority of IPU New Zealand to establish or to enforce such regulations or policies.

ComplaintsProcess.jpg

NZQA - How to make a complaint about a provider

 

 

THE INTERNATIONAL STUDENT CONTRACT DISPUTE RESOLUTION SCHEME (DRS)

The DRSprovides a free, faster and more effective process for students to resolve contractual and financial disputes with education providers.

Helping international students resolve complaints with their education provider — iStudent Complaints website 

FairWay Resolution Limitedadministers the DRS.

Further information about the DRS is available on the New Zealand Government's Legislation website.

International Student Contract DRS Rules 2016 — NZ Legislation website 

 

Making a complaint about a provider as an international student